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Summit (Resolved)
  • Priority - Critical
  • Affecting Server - UK Server

  • There was a power issue at the Datacenter, and when power was restored there was severe corruption with the server's filesystem.

    We attempted to repair the filesystem and it got the server online, but as you are aware, there were still several issues after the server came back online. After much detailed analysis, we determined that there was still extensive damage to the filesystem, and it was deemed necessary to perform a full restore of the server from our offsite backups.

    At this point the restore is ongoing, and moving quickly. We are also taking whatever measures possible to increase throughput for the restore and reduce the time needed to restore the server.

    I again would like to apologize for the inconvenience here.

    Update:
    The file restoration is complete. We did bring it back online but the main file system in the backup contained errors. As a result manual file system check is required before we bring the server is back online fully again. This has completed the 1st pass.

    Update
    There is Innodb tablespace issue on summit still which we are trying to resolve as quickly as possible. More updates will follow.

    Update
    both server and backup machine are in the same data centre. We're trying to find out from the datacenter exactly how these systems are connected. The restore time is sickening so it is doubtful this is a 10G network throughout or somethings just off. We didn't expect this so we are investigating why this took so long.

     
     

     

  • Date - 02/10/2016 04:31 - 07/04/2017 02:47
  • Last Updated - 06/10/2016 16:23
Maintenance - Glacier (Resolved)
  • Priority - Critical

  • We are working with the Datacentre to bring this server back online. More updates to follow.

  • Date - 01/06/2015 07:55 - 02/06/2015 15:46
  • Last Updated - 01/06/2015 07:56
Beowulf Maintenance (Resolved)
  • Priority - Critical

  • We apologies for the current downtime, we currently working on maintenance on this server and performing upgrades at the same time that will improve performance.

  • Date - 13/01/2015 00:17 - 09/02/2015 13:06
  • Last Updated - 13/01/2015 00:21
Zeus Issues (Resolved)
  • Priority - Critical

  • The file system on this server has went read-only. We are going to bring the server down and do an emergency FSCK to correct this. We will provide updates as we get them.

  • Date - 05/01/2015 19:32 - 13/01/2015 00:17
  • Last Updated - 05/01/2015 19:33
Karina network issues (Resolved)
  • Priority - Critical

  • The Server karina seems to be facing  network issues with our DC. The data center network engineers are already on this with top priority to mitigate the network issues and we are expecting this will be solved in the the next couple of hours. 

  • Date - 29/09/2014 23:02 - 01/10/2014 07:52
  • Last Updated - 29/09/2014 23:03
Maintenance (Resolved)
  • Priority - Critical

  • Server has been brought down for drive replacement. More updates will follow.

    The server has been rebooted and doing a filesystem check now.

  • Date - 26/06/2014 09:35 - 26/06/2014 21:13
  • Last Updated - 26/06/2014 12:55
Glacier drive replacement (Resolved)
  • Priority - High

  • <span>Hello,<br /><br />we are having to swap out a drive and to verify the RAID card. We will update with more information as we get it during the maintenance. We don't anticipate the downtime being very long. We apologize for any inconvenience.</span>

  • Date - 11/06/2014 19:38 - 17/06/2014 22:42
  • Last Updated - 11/06/2014 19:39
Glacier Non Responsive (Resolved)
  • Priority - Critical

  • Server Glacier is unresponsive and the DC are working on it. More updates will follow.
     

  • Date - 11/06/2014 11:48 - 11/06/2014 13:04
  • Last Updated - 11/06/2014 11:48
Glacier Non Responsive (Resolved)
  • Priority - Critical

  • The server became inaccessible. After reboot the server is running a file system check (FSCK). Once it completes, the server will be back online. Thank you for your patience.

  • Date - 10/05/2014 06:29 - 20/05/2014 23:14
  • Last Updated - 10/05/2014 06:30
Glacier Issue (Resolved)
  • Priority - Critical

  • The data center disabled public access to the server. We are working on getting with them. Looks like it was in regards to a malicious attack from one of the accounts on the box.

  • Date - 16/04/2014 13:12 - 18/04/2014 11:10
  • Last Updated - 16/04/2014 13:12
Network Issues (Resolved)
  • Priority - Critical

  • The DC engineers have identified a issue with a upstream provider based in telecity in London having an outage. This is a major issue effecting many providers and organizations throughout the UK.

    They will have their best people on it and be working for a fix but as of yet are net releasing an ETA or what the actual issue is. As soon as we have information we'll update.

    SSE Telecom are suffering an outage in London related to a failed amplification unit. Apparently they are working with the supplier of the unit but no ETA as yet. 

  • Date - 27/02/2014 11:09 - 05/03/2014 18:37
  • Last Updated - 27/02/2014 11:59
Glasgow (Resolved)
  • Priority - Critical

  • We currently have our Datacentre engineers looking at the Glasgow issue. It appears as though a router has failed and it hasn't failed over to the second router. The datacentre are currently investigating this to bring things back online as quickly as possible and will update as soon as we can.
     

  • Date - 29/01/2014 17:53 - 03/02/2014 09:42
  • Last Updated - 29/01/2014 17:54
Norwich (Resolved)
  • Priority - Critical

  • Norwich is currently under a DDOS attack.

    Kind Regards

  • Date - 23/12/2013 22:37 - 09/01/2014 22:52
  • Last Updated - 23/12/2013 22:38
UK Network issue (Resolved)
  • Priority - High

  • Hi, there is currently an intermittent network issue which has hit our UK data center , the DC admins are working diligently to mitigate it.

  • Date - 19/10/2013 17:35 - 23/10/2013 15:26
  • Last Updated - 19/10/2013 17:36
Network issue (Resolved)
  • Priority - Critical

  • There is currently a network issue effecting Karina server.

  • Date - 19/10/2013 11:56 - 23/10/2013 15:26
  • Last Updated - 19/10/2013 12:01
Cloud Server (Resolved)
  • Priority - Critical

  • The main IP of the server was having a DDOS attack. This caused severe latency on the network. The IP has been null routed now to mitigate the attack. Updates will follow.
     
     

  • Date - 02/09/2013 17:44 - 16/09/2013 13:10
  • Last Updated - 02/09/2013 17:44
Norwich Server (Resolved)
  • Priority - Critical

  • Uk server Norwich was showing some disk IO errors on its primary drive. We have arranged an emergency live data migration to a new server. The estimated time for the live data migration is 12-24 hours. The server may run at high loads during the migration. Both new and current servers will be online during the migration.

     

  • Date - 02/08/2013 20:24 - 06/08/2013 20:40
  • Last Updated - 02/08/2013 20:25
Power Outage (Resolved)
  • Priority - Critical

  • The  cloud server is also affected by the power issue at the data centre. We are working hard to restore power for all of these and get them back online as soon as possible.
     Kind Regards

  • Date - 30/06/2013 15:57 - 22/07/2013 10:42
  • Last Updated - 12/07/2013 21:36
DDoS attack on Glasgow (Resolved)
  • Priority - Critical

  • Our network admins have identified an IP address which seems to have been receiving a very high DDoS attack due to which all traffic through our main switch is affected. We are deploying the mitigation plan. More updates to follow.
     

  • Date - 04/07/2013 19:16 - 22/07/2013 10:41
  • Last Updated - 04/07/2013 19:17
Standard Server DDOS (Resolved)
  • Priority - Critical

  • Hello, sorry for the delay is responding, the US server is currently under a denial of service attack. We hope to have this dealt with shortly.


    Kind Regards

  • Date - 14/12/2012 16:33 - 06/01/2013 17:31
  • Last Updated - 14/12/2012 16:34
UK Standard (Resolved)
  • Priority - Critical

  • Server has gone unresponsive and we're working on it. 


    Our DC techs are still working on this. Updates will follow.

    Please accept our apologies for the inconvenience caused.

  • Date - 06/12/2012 08:02 - 06/01/2013 17:31
  • Last Updated - 06/12/2012 08:03
Standard US server (Resolved)
  • Priority - Critical

  • There is currently a issue with the US standard Server, we are investigating the issue and when we have more details we will provide updates.

  • Date - 31/10/2012 18:51 - 06/12/2012 08:02
  • Last Updated - 31/10/2012 18:52
Kernal Exploit (Resolved)
  • Priority - Critical

  • Due to a new exploit we had to do an emergency upgrade of the servers kernals. Unfortunatly this caused a disk access issue and the new kernal we upgraded also caused a DNS issue.

    These are now resolved, if anyone wants to apply for any downtime credits please email sales, specifying your domain name.

    Kind Regards

    Neil Taylor
    Studyhost

  • Date - 08/02/2010 18:40
  • Last Updated - 08/02/2010 18:45
UK datacenter network problems (Resolved)
  • Priority - High

  • Hello we are aware of a network outage at the UK datacenter. The issue is being worked on.

  • Date - 04/11/2009 22:52 - 04/11/2009 22:53
  • Last Updated - 04/11/2009 22:56
Name service issue (Resolved)
  • Priority - High

  • There was aissue with the named service and this issue has been fixed and domains are loading fine. We are really sorry for the inconvenience caused.

  • Date - 20/08/2009 19:19 - 20/08/2009 19:20
  • Last Updated - 20/08/2009 19:20
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