Why Choose Cloud
Our Cloud website hosting packages are located on a group of servers networked together to share the work load. A series of high performance servers known as hypervisors connect through controllers and switches. The controllers combine the routing, hypervisors, and high performance SANS to deliver a true clustered, fully redundant product. This ensures websites remain online even during maintenance.
How does it improve performance and reliability?
In the event of a drive, cpu, ram, or any hardware failure the cloud will route all traffic to the next available resources instantly thus keeping your website online and improving reliability. Additionally, by routing database queries to a database server within the cloud on high speed 15k rpm SAS drives we can maximise overall performance resulting in faster response times.
Our Cloud servers use enterprise SANS, tied together using Xeon quad core SuperMicro controllers. The ram, cpu and available resources come from hypervisors, each of which has dual or quad hex-core Xeon processors with 144-192GB RAM per hypervisor.
The Cloud service uses top of the line enterprise Dell SAN's configured in RAID-60 arrays for extreme performance and redundancy. We are able to use multiple SAN's to power dynamic data vs static data giving you the best disk performance possible. The SANS's are connected via 10Gb switching to multiple controllers.
Our hardware is fully managed and monitored within the data center to ensure that any hardware issues are proactively detected and resolved giving you industry leading uptime and robustness.
Yes, we guarantee a 99.9% availability of your hosting. This does not include scheduled maintenance.
Service Level Credits
Should we fail to meet this level of availability the following levels of service credit are applicable
|99.9% thru 99.1%||25% monthly fee or 1 week hosting extension|
|99% thru 95.1%||50% monthly fee or 2 weeks hosting extension|
|95% or lower||100% monthly fee or 1 month hosting extension|
Clients must contact us directly to apply for SLA credit. SLA credit is only issued in the form of direct service credit, no cash or refund is payable. SLA credit requests must be claimed within 30 days of the affected calendar month end; requests are void 30 days after the month end.
We provide a comprehensive back-up strategy as part of all our web hosting packages. We run account back-ups every day as well as once a month and we store our back-ups on separate servers that are used purely for this purpose giving you maximum peace of mind.
We always recommend that you keep your own back-ups and to help you we provide an easy way to back-up your account content using cPanel.
For more details on back-ups please check our Terms ∓ Conditions.
We know that moving web hosting can be a pain. At Studyhost we will help take care of your migration process. We can migrate your site files, scripts, images, databases, emails and account settings and help you take advantage of our outstanding web hosting offers.
Submit an email to firstname.lastname@example.org with the IP address, domain name for each account you would like for us to transfer. Once the transfers are completed you will need to login to your account and make sure everything is ok before updating DNS. Any script reconfigurations or DNS zone edits are on a best case basis.
There are no fees to upgrade/downgrade your account. If you are upgrading to a higher cost plan your account will be charged based on your billing cycle.
We accept payment by Paypal or e-Cheque. Paypal enables us to accept debit and credit cards for hassle-free and safe payments. For instant account activation, we recommend Paypal.
We are able to arrange monthly payments via subscription to make managing your accounts payments a breeze, check out our discounts on yearly payments for bigger savings.
Prevent hackers from stealing data your customers share with you. SSL stops hackers from tapping into your site to get passwords, credit card details, and sensitive information. We offer three of the biggest brands in SSL with a range of choices that fit any website.
We are able to offer:
If you're using secure socket layers we can provide you with a dedicated IP for your SSL-based website.
Free on Request. We offer our advanced users more control with their hosting accounts with our jailed version of SSH. Contact email@example.com with your requirements and we will add these features to your account.
Contact firstname.lastname@example.org with your requirements and we will add these features to your account.
We are so confident that you will be satisfied with our hosting services that we offer a 30 Day Money Back Guarantee.
If you are not completely satisfied with our website hosting services within 30 days of purchase, send a ticket to email@example.com and we will refund your hosting fees.*
The 30 Day Money Back Guarantee starts from the initial date of purchase as stated on your invoice.
All of our web hosting packages carry a 30 Day Money Back Guarantee.
* Refunds apply to hosting fees only and do not apply to any additional services provisioned by the customer - including but not limited to domain name registration fees, SSL Certificates and other services.