There are no fees to upgrade/downgrade your account. If you are upgrading to a higher cost plan...Can I get "Insert random program" installed on the server?
We do not allow background processes or extra daemons to be installed to shared servers. We do...Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...Do I get email with my hosting package?
All our hosting accounts come with email addresses/mailboxes. We provide an outgoing mail (SMTP)...Do I get root access to the server?
You do not get root access to the server.Do I have 24/7 access to my account(s)?
Yes you do. All of our customers have full access to their account every day, all day.Do I have to have your banner on my site?
Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...Do I need to transfer my domain name to you if I sign up for your hosting services?
You are not obligated to transfer your domain name to us if you choose our hosting services. You...Do you actively monitor and manage your network 24/7?
Yes we do. We monitor our network on site and remotely on a constantly... if something happens to...Do you allow IRC?
No. We do not allow IRC on our network on any plans or servers.Do you do back-ups?
Back-ups are daily and monthly and are on seperate servers that are used for back-up only. It is...Do you have curl installed in your php?
Yes. What, were you expecting a longer answer?Do you have netPBM installed?
We sure do!This is set up on all of our servers. This is in the usual place as all of our...Do you support ASP? Java/JSP? Cold Fusion?
Currently we do not support ASP, as we run only *nix servers, and there still isn't good support...How do I move my site from my old host to your servers?
Transferring your account to us can be an easy process with zero downtime if done properly. To do...How do I order a dedicated IP?
You can order an IP by emailing email@example.com The cost for an IP is £3 a month.How do I request transfer assistance for my cPanel accounts?
Submit an email to firstname.lastname@example.org with the ip address, domain name, cpanel username, and...What Firewalls have you got set up?
We use APF firewall. What is APF? APF is a policy based iptables firewall system designed for...What type of payment do you accept?
We accept payment by Paypal or Cheque. Paypal enables us to accept debit and credit cards by...When can I begin using my account?
Accounts are set up and active within minutes unless one of our fraud filters flags an order for...Where are your servers located?
Our servers are located in the UK in the Bluesquare datacenter.