We guarantee a 99.9% availability of your hosting. This does not include scheduled maintenance.
Service Level Credits
Should we fail to meet this level of availability the following levels of service credit are applicable
| Downtime | Service Credit |
|---|---|
| 99.9% thru 99.1% | 25% monthly fee or 1 week hosting extension |
| 99% thru 95.1% | 50% monthly fee or 2 weeks hosting extension |
| 95% or lower | 100% monthly fee or 1 month hosting extension |
Clients must contact us directly to apply for SLA credit. SLA credit is only issued in the form of direct service credit, no cash or refund is payable. SLA credit requests must be claimed within 30 days of the affected calendar month end; requests are void 30 days after the month end.