99.9% Uptime Guarantee

We guarantee a 99.9% availability of your hosting. This does not include scheduled maintenance.

Service Level Credits

Should we fail to meet this level of availability the following levels of service credit are applicable

Downtime Service Credit
99.9% thru 99.1% 25% monthly fee or 1 week hosting extension
99% thru 95.1% 50% monthly fee or 2 weeks hosting extension
95% or lower 100% monthly fee or 1 month hosting extension

Clients must contact us directly to apply for SLA credit. SLA credit is only issued in the form of direct service credit, no cash or refund is payable. SLA credit requests must be claimed within 30 days of the affected calendar month end; requests are void 30 days after the month end.